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Farès Chmait has been recognized as the top services provider of the year in terms of sales training. His unique sales technique combines emotional intelligence
You are a manager/leader and you don’t always get the expected results? Where do you first focus your attention on and how do you react?
Deep down, every leader/ business manager knows that they could do even better. Being open to growth and continuous improvement is the mark of the
When it comes to managing a team – remotely or face-to-face – knowing how to delegate is essential. Delegation is the operation whereby one
Who’s who? And who does what? We often confuse managers and leaders. If, in an ideal world, all managers should have leadership skills, can we
Life is time, and time is life. There is a great poverty in North America: time poverty. And if people aren’t aware that time
Baby-boomers, generation X-Y-Z, etc. When different generations feel confined to the workplace, we’re witnessing an authentic generation clash. This is the major challenge facing Canadian
TESTIMONIAL “After meeting three psychologists, you’re the only one who gave me a ‘slap’ to wake me up.” That’s what one of our clients told
DO YOU REALLY KNOW WHO YOU’RE DEALING WITH? When it comes to negotiating, let’s start by looking at the four main styles of negotiators: the
It’s impossible not to communicate. Whether we speak or remain silent, whether we want to or not, all behavior, conscious or unconscious, voluntary, or
