Farès Chmait has been recognized as the top services provider of the year in terms of sales training. His unique sales technique combines emotional intelligence and ontological/active listening to captivate the attention of potential customers by addressing the mind, the heart and the wallet. Farès Chmait is a renowned expert in emotional intelligence, negotiation, true […]
You are a manager/leader and you don’t always get the expected results? Where do you first focus your attention on and how do you react? How do you measure whether your team is optimally mobilized? Is it only by results? Do you want to transform dysfunctional paradigms, behaviours or attitudes within the team? Do you […]
When it comes to managing a team – remotely or face-to-face – knowing how to delegate is essential. Delegation is the operation whereby one person (the delegator) instructs another person (the delegate) to perform or undertake to perform a service on behalf of a third person (the delegatee). Delegating means to assign responsibility and […]
Who’s who? And who does what? We often confuse managers and leaders. If, in an ideal world, all managers should have leadership skills, can we confirm that all leaders are good managers? The difference between an ordinary manager and a manager who demonstrates leadership lies mainly in the management style. Let’s talk about the distinction […]
Baby-boomers, generation X-Y-Z, etc. When different generations feel confined to the workplace, we’re witnessing an authentic generation clash. This is the major challenge facing Canadian companies and institutions nowadays. Each generation has its own values and ambitions. Whereas for the older generation, it was all about work, work, work, and starting a family was a […]
TESTIMONIAL “After meeting three psychologists, you’re the only one who gave me a ‘slap’ to wake me up.” That’s what one of our clients told me after I asked her a shocking question during one of our sessions. The client in question was discussing her recent tendency towards unsuccessful intimate relationships when I asked her: […]
DO YOU REALLY KNOW WHO YOU’RE DEALING WITH? When it comes to negotiating, let’s start by looking at the four main styles of negotiators: the director dominant with big temper and impatience who seems to want to win at all costs, the charming extrovert who seeks to get everyone’s attention and acts as being the […]
It’s impossible not to communicate. Whether we speak or remain silent, whether we want to or not, all behavior, conscious or unconscious, voluntary, or involuntary, is a form of communication. To be a better listener, you need to meet the other person in his/her “world model”. The openness you show and the trust you […]
Knowing how to manage the atmosphere in your team, your organization or your family has become a must. Mentally and emotionally agile people can skillfully blend psychological and communication skills to the point where it becomes a way of knowing how to be and how to know, and no longer just a theoretical application. WHO […]
TO BE OR NOT TO BE: THAT IS THE QUESTION Whether it’s what time you get up, what clothes you’re going to wear, what you want to consume, how you set your priorities, where you travel, your lifestyle, or any other aspect of your life, did you know that you make around 35,000 decisions a […]
